FAQs

App Availability

1. Where can I download 1Cube App?

1Cube App is available at the Apple App Store, Google Play Store and Huawei App Gallery. Just search for “1Cube” and follow the onscreen instructions to download.

Alternatively, go to our website https://1cube.my and click on Download App button, it will redirect you to the relevant store for your mobile to download the app.

2. Is 1Cube App free?

The 1Cube App is available free of charge.

3. What mobile phones are supported by 1Cube App?

1Cube App supports up to 5 generations from the current phone OS. This is to ensure that we are not limited with too obsolete technology that compromises security and performance.

For Android, we support mobile phones with Android 5 (API Level 21) and above, which was released in Mar 2015 (approx. 5 years ago). Current Android is Android 10 (API Level 29), which was released in Dec 2019. For iOS, we support iPhones with iOS 9 and above, which was released in Jun 2015. Current iOS is iOS13, which was released in Jun 2019.

Registration & Login

Security Concerns

1. Is 1Cube App secured?

Our servers have multiple layers of security protection and firewall, and are subjected to regular penetration and vulnerabilities tests as per stipulated by BNM.

2. Can everyone receive notifications from school via 1Cube App?

No. Only parents with registered mobile numbers in the 1Cube School Management System (1Cube SMS) will receive their child’s notifications.

3. Will parent receive another student’s information?

No. Parents will only receive notifications pertaining to their children, via the registered mobile number in the 1Cube School Management System.

4. Will my personal data be shared?

No. We have a strict privacy policy, and fully comply with the Personal Data Protection Act.

Common Issues

1. Can parents reply via 1Cube App?

No. 1Cube App is a one-way communication channel for parents to receive notifications from the school/teachers only.

2. Why I cannot see my child details?

Please check with your child’s school to ensure they have signed up for our service.

If your child’s school has signed up for our services, please ensure the following

  • You are using the mobile number that is registered with the school for your child.
  • Your child’s school has added your mobile number into the School Management System (SMS).

If you are still having problem, contact our friendly support at help@1cube.my or telegram us at http://t.me/CubeHelp