2. Why I cannot see my child details?

Please check with your child’s school to ensure they have signed up for our service.

If your child’s school has signed up for our services, please ensure the following

  • You are using the mobile number that is registered with the school for your child.
  • Your child’s school has added your mobile number into the School Management System (SMS).

If you are still having problem, contact our friendly support at help@1cube.my or telegram us at http://t.me/CubeHelp

3. What mobile phones are supported by 1Cube App?

1Cube App supports up to 5 generations from the current phone OS. This is to ensure that we are not limited with too obsolete technology that compromises security and performance.

For Android, we support mobile phones with Android 5 (API Level 21) and above, which was released in Mar 2015 (approx. 5 years ago). Current Android is Android 10 (API Level 29), which was released in Dec 2019. For iOS, we support iPhones with iOS 9 and above, which was released in Jun 2015. Current iOS is iOS13, which was released in Jun 2019.