FAQs
Frequently Asked Questions.
If your question is not here, feel free to drop us an email enquiry (support@1cube.my).
APP AVAILABILITY
1Cube App is available at the Apple App Store, Google Play Store and Huawei App Gallery. Just search for “1Cube” and follow the onscreen instructions to download.
Alternatively, go to our website http://1cube.my and click on Download App button, it will redirect you to the relevant store for your mobile to download the app.
The 1Cube App is available free of charge.
1Cube App supports up to 5 generations from the current phone OS. This is to ensure that we are not limited with too obsolete technology that compromises security and performance.
For Android, we support mobile phones with Android 5 (API Level 21) and above, which was released in Mar 2015 (approx. 5 years ago). Current Android is Android 10 (API Level 29), which was released in Dec 2019. For iOS, we support iPhones with iOS 9 and above, which was released in Jun 2015. Current iOS is iOS13, which was released in Jun 2019.
REGISTRATION & LOGIN
Upon registration, a One-Time-Password (OTP) will be sent to your given mobile number. This ensures that the mobile number genuinely belongs to the registrant linked to the student. This provides a layer of security since all notifications sent from the 1Cube School Management System (1Cube SMS) is tied to the parent’s mobile number.
Anyone can download and register for 1Cube App. However, only parents whose mobile numbers are registered in the 1Cube School Management System (1Cube SMS) will receive their child’s notifications.
We have teamed up exclusively with qBayar Sdn Bhd (qBayar) to provide a seamless registration process that provides better personal information security and management. qBayar is a fintech company, licensed by Bank Negara Malaysia (BNM). This will provide regulatory oversight and monitoring to ensure service & security integrity.
The benefits are twofold.
Firstly, your data is managed by a BNM regulated company and thus you are assured of a high level of security and integrity of your personal information. Furthermore, your data is already protected by PDPA.
Secondly, there is higher efficiency since there is no more need for repeated registrations & authentication.
This is part of the service provided by qBayar which will facilitate payments for School fees and any related school matters.
You do not have to use the e-wallet if you prefer other payment methods.
SECURITY CONCERNS
Our servers have multiple layers of security protection and firewall, and are subjected to regular penetration and vulnerabilities tests as per stipulated by BNM.
No. Only parents with registered mobile numbers in the 1Cube School Management System (1Cube SMS) will receive their child’s notifications.
No. Parents will only receive notifications pertaining to their children, via the registered mobile number in the 1Cube School Management System.
No. We have a strict privacy policy, and fully comply with the Personal Data Protection Act.
COMMON ISSUES
No. 1Cube App is a one-way communication channel for parents to receive notifications from the school/teachers only.
Please check with your child’s school to ensure they have signed up for our service.
If your child’s school has signed up for our services, please ensure the following
- You are using the mobile number that is registered with the school for your child.
- Your child’s school has added your mobile number into the School Management System (SMS).
If you are still having problem, contact our friendly support at help@1cube.my or telegram us at http://t.me/CubeHelp
This might be caused by storage permission in the device settings. In order to view messages in inbox, storage permission must be granted in order for the messages to be stored in the local phone storage. Please make sure storage permission is enabled in your local device settings in 1Cube App. After enabling the permission, please relaunch the App. If the issue is still present, please reinstall and make sure the permission is granted for 1Cube App.
APP AVAILABILITY
APP AVAILABILITY
1Cube App is available at the Apple App Store, Google Play Store and Huawei App Gallery. Just search for “1Cube” and follow the onscreen instructions to download.
Alternatively, go to our website http://1cube.my and click on Download App button, it will redirect you to the relevant store for your mobile to download the app.
The 1Cube App is available free of charge.
1Cube App supports up to 5 generations from the current phone OS. This is to ensure that we are not limited with too obsolete technology that compromises security and performance.
For Android, we support mobile phones with Android 5 (API Level 21) and above, which was released in Mar 2015 (approx. 5 years ago). Current Android is Android 10 (API Level 29), which was released in Dec 2019. For iOS, we support iPhones with iOS 9 and above, which was released in Jun 2015. Current iOS is iOS13, which was released in Jun 2019.
REGISTRATION & LOGIN
REGISTRATION & LOGIN
Upon registration, a One-Time-Password (OTP) will be sent to your given mobile number. This ensures that the mobile number genuinely belongs to the registrant linked to the student. This provides a layer of security since all notifications sent from the 1Cube School Management System (1Cube SMS) is tied to the parent’s mobile number.
Anyone can download and register for 1Cube App. However, only parents whose mobile numbers are registered in the 1Cube School Management System (1Cube SMS) will receive their child’s notifications.
We have teamed up exclusively with qBayar Sdn Bhd (qBayar) to provide a seamless registration process that provides better personal information security and management. qBayar is a fintech company, licensed by Bank Negara Malaysia (BNM). This will provide regulatory oversight and monitoring to ensure service & security integrity.
The benefits are twofold.
Firstly, your data is managed by a BNM regulated company and thus you are assured of a high level of security and integrity of your personal information. Furthermore, your data is already protected by PDPA.
Secondly, there is higher efficiency since there is no more need for repeated registrations & authentication.
This is part of the service provided by qBayar which will facilitate payments for School fees and any related school matters.
You do not have to use the e-wallet if you prefer other payment methods.
SECURITY CONCERNS
SECURITY CONCERNS
Our servers have multiple layers of security protection and firewall, and are subjected to regular penetration and vulnerabilities tests as per stipulated by BNM.
No. Only parents with registered mobile numbers in the 1Cube School Management System (1Cube SMS) will receive their child’s notifications.
No. Parents will only receive notifications pertaining to their children, via the registered mobile number in the 1Cube School Management System.
No. We have a strict privacy policy, and fully comply with the Personal Data Protection Act.
COMMON ISSUES
COMMON ISSUES
No. 1Cube App is a one-way communication channel for parents to receive notifications from the school/teachers only.
Please check with your child’s school to ensure they have signed up for our service.
If your child’s school has signed up for our services, please ensure the following
- You are using the mobile number that is registered with the school for your child.
- Your child’s school has added your mobile number into the School Management System (SMS).
If you are still having problem, contact our friendly support at help@1cube.my or telegram us at http://t.me/CubeHelp
This might be caused by storage permission in the device settings. In order to view messages in inbox, storage permission must be granted in order for the messages to be stored in the local phone storage. Please make sure storage permission is enabled in your local device settings in 1Cube App. After enabling the permission, please relaunch the App. If the issue is still present, please reinstall and make sure the permission is granted for 1Cube App.